rokz is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience.
ordering and shipping confirmations
After ordering, you will receive two email confirmations
from rokz. First, we will confirm receipt of your order.
Then, you will be notified when your order ships.
payment options
American Express, VISA, MasterCard and Discover. We also accept
ATM cards with a VISA or MasterCard logo. Checks can be mailed
to our office and the order will ship once payment arrives.
shipping options
We ship orders via USPS and Fedex Ground. For expedited options, we offer USPS Priority Mail service, a 2-3 day transit.
telephone orders
We encourage you to order online for the fastest possible service,
but please feel free to call in your order. We remind you that
our online ordering is a completely secure and safe process. You
can reach us at 541-689-5669.
rokz is committed to
protecting the privacy of our customers and using this
information responsibly. Please read below for detailed
information about our privacy policy.
returns and exchanges
We want you to love the gift you've received. If, for
any reason, you would like to exchange or return it, we
are happy to replace it with another selection or refund
the credit card used for the purchase. Just repack the
gift in its original packaging (if possible) with the
packing slip and follow these simple steps:
- Contact our customer service department at
541-689-5669.
- For
your security, please return your gift with an insured
courier (e.g., FedEx, UPS, USPS Parcel Post) and
retain your receipt. This will protect you in case the gift
is damaged or lost in transit.
- If you are returning a gift because it is damaged, defective or not the correct product, we will provide a prepaid return label.
international orders
At this time, we accept orders from international
customers who are shipping to addresses in the U.S. only.
personal information privacy
rokz.com is committed to protecting your privacy. We maintain the
privacy of your information using security technologies and adhere to
policies that prevent unauthorized use of your personal information.
What personal information does rokz.com collect and how is it used?
To make your experience more convenient, we gather information from you.
We collect personal information from visitors when they register to join
an email alert list. This information includes your email address. We
may also monitor and track information such as visitor usage patterns
of our web site and email engagement such as open rates and
click-throughs. We compile this information into a statistical
aggregate, which we use for internal purposes including improving our
web service, member communications and our client service.
The personal information we collect is always voluntarily submitted by you. This information is used by rokz.com to communicate with you in the future (if you have given your permission for such contact). We keep confidential all personal information.
If, for any reason, you would like to be removed from any or all of our email lists, you can unsubscribe by simply stating this desire in a reply to any email we send you.
Protecting your privacy
As part of our commitment to ensuring the privacy of our visitors, we do
not sell or exchange names or any other personally identifiable
information about our online visitors and members with, for example,
mass marketers.
Use of cookies
Cookies are pieces of information that are stored on your computer and
that can be used to help identify you when you visit our web site. We
use cookies to make visiting and using our web site easier-- first, so
that you don't have to continually re-enter information and second, so
that we can tailor your visit to your expressed preferences.
Links to Other Sites
This web site provides links to several other third party web sites.
While we make efforts to choose our links carefully, we cannot take any
responsibility for the content of linked web sites, or for the privacy
policies of web sites we link to. Since we do not control these web
sites, we encourage you to review the privacy policies posted on these
third party web sites prior to any use.